FAQ

Can I add or edit items after checkout

Unfortunately, no, there is no way to alter orders placed after transactions are completed.

If I forget to use my discount/promo code, can it be added after I made a purchase?

Unfortunately, no. Coupons/promo codes/ or discounts cannot be added to a previous purchase. All sales become final after transactions are completed.

How can I find out about restocks?

Subscribe by email to be placed on the wait list.

How many items can I buy in one purchase?

There is no limit to the amount of products purchased.

How soon will I receive my tracking number?

You should receive a tracking number within 24 to 48 hours of order completion.

What do I do if my tracking link is not working?

In many instances tracking updates can take up to 24 hours. In the event that you do not see any updates for your shipment, contact the shipping courier with your tracking number.

What forms of payment can I use?

All major forms of credit/debit cards, and PayPal are the only acceptable forms of payment at this time.

My item was stolen, how can I get a refund?

Unfortunately, we are not responsible for any lost or stolen items.

If I gave the wrong address during checkout, can I get a refund?

Unfortunately, if you provided an incorrect address at checkout, a refund cannot be granted.

What method is used for shipping?

All packages are shipped through USPS.

Privacy Policy

At Simora Home we ask for information such as your name, email address, username, address and phone number when you register for a subscription, account, checkout, or when corresponding to customer service. We may also retain any messages you send through Customer Service to help aid the company with operations, maintenance and overall functionality of our company.

Simora Home may use your information to contact you in the future for promotional offers, inventory alerts and/or customer service. We will only collect and utilize information that you provide voluntarily. This information will not be disclosed to any third parties outside of Simora Home without your consent. As the customer, if you feel that we are not following this privacy policy, or if you may have concerns about how we are using your information, please contact via email.